General Shipping Information
Orders are processed and shipped with great care and precision. Nobody likes to get the wrong item! Over 95% of orders are shipped within 24 hours of receiving your payment. Our inventory system is "real" time so if it shows as in-stock, IT IS!
All orders will receive an email confirmation when the order is placed, and an email when the order ships.
From time to time when we receive an order we may have a question about your order. If we do, we will contact you via email or by telephone to ensure that we have all the information to get you exactly what you have ordered!
Shipping within Canada
Ground shipping within Canada is provided for a flat rate fee. We ship using the most cost effective carrier available, including Canada Post, CanPar, Purolator, UPS, and Federal Express.
Expedited shipping is available for an additional fee. The cost of expedited shipping will be charged based on the actual cost charged by the vendor/provider. We ship using a variety of carriers depending on which provider offers the best value.
Shipping to the United States
Shipping to the United States is easy and we are pleased to do so. We offer flat rate shipping via ground carriers as well as expedited shipping rates. We only bill you the actual cost of shipping with no "hidden" handling fees. We use a variety of vendors depending on which service provider offers the best value.
All parcels, whether ground or expedited will be insured to protect your valuable merchandise. PLEASE NOTE: Any duty, taxes or customs charges owing remain the responsibility of the customer.
We provide shipping to all international destinations at the actual cost of shipping. Shipping options available will depend on the destination Country. Any duty, taxes, or customs charging owing remain the responsibility of the customer.
Do you have any questions about our shipping policies? Send us an email at firstname.lastname@example.org, or call us at (587) 521-6220 or toll-free at (855) 886-8505. We are here to help!